GrowthOSCREW-FIRST RESTAURANT OPS

CREW ACCESS

Your shift, fully in sync.

One secure place for orders, menus, guests, promos and team access—so everyone knows what’s next without losing control of restaurant data.

One clear view for every shiftYour guest and order dataAccess that matches the job
Your restaurant. Your crew. Your data.Every restaurant operates in a separate, permission-controlled workspace.

ONE PLACE TO RUN THE SHIFT

Know what’s happening. Know what’s next.

GrowthOS connects the guest-facing work and the operational decisions behind it, so owners and teams share one reliable view.

01

Shift HQ

See live orders, urgent actions, performance signals and the day’s priorities in one clear view.

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02

Menu & orders

Keep menu availability, direct orders and public restaurant information accurate.

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03

Guests & loyalty

Build first-party guest relationships with profiles, segments, rewards and re-engagement.

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04

Promos & social

Plan offers, publish to connected channels and manage restaurant conversations centrally.

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05

Reviews & listings

Monitor reviews and keep important public profiles aligned with approved restaurant details.

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06

Crew & access

Give each team member only the location and capabilities required for their role.

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CREW PLAYBOOK

Know the tools. Own the shift.

Use this guide to understand what each workspace area does, the recommended operating rhythm, who should have access and where human review is still required.

GETTING STARTED

Access your restaurant safely

Each user should sign in with an individual identity—never a shared staff account.

  1. Find your workspace IDUse the private ID in your invitation. The public sign-in page does not expose a restaurant directory.
  2. Enter your work identityUse your work email and password, or your organization’s SSO when enabled.
  3. Complete verificationFollow any MFA or identity-provider prompt required by your organization.
  4. Confirm your scopeAfter sign-in, verify the restaurant, location and role shown in the workspace.
MODULE 01

Shift HQ

A shift-ready view of what needs attention now, who owns it and what can wait.

What it gives your team

  • Live order status and service exceptions
  • Priority tasks with owner and due time
  • Review, listing and campaign alerts
  • Restaurant and industry news relevant to the day

Recommended workflow

  1. 1Open Today before the first service window.
  2. 2Review urgent items and assign an accountable owner.
  3. 3Use the linked module to complete the work.
  4. 4Resolve the item so the next shift sees a clean handoff.
RECOMMENDED ACCESSOwners, general managers and shift managers
IMPORTANT GUARDRAILThe command center summarizes operational signals; financial and compliance records should still be verified in their source systems.
Read the complete Shift HQ guide
MODULE 02

Menu & orders

Control what guests can order and keep approved restaurant information consistent across enabled destinations.

What it gives your team

  • Menu item, category, description and availability controls
  • Direct-order inbox and order-status workflow
  • Publishing status for connected public destinations
  • Hours, service modes and restaurant profile fields

Recommended workflow

  1. 1Update the menu or availability in the restaurant workspace.
  2. 2Review the guest-facing information before publishing.
  3. 3Send supported fields to the enabled destinations.
  4. 4Confirm the public page and monitor incoming direct orders.
RECOMMENDED ACCESSOwners, general managers, menu managers and authorized shift staff
IMPORTANT GUARDRAILGrowthOS does not imply automatic POS, inventory or kitchen-display synchronization. Only connected and supported destinations receive updates.
Read the complete Menu & orders guide
MODULE 03

Guests & loyalty

Turn permissioned first-party order and engagement data into useful guest relationships and repeat visits.

What it gives your team

  • Customer profiles and available order history
  • Consent-aware segments and preference signals
  • Loyalty membership and reward status
  • Re-engagement audiences for approved campaigns

Recommended workflow

  1. 1Review consent and the available profile information.
  2. 2Build a segment around a clear restaurant objective.
  3. 3Choose a relevant benefit, message or reward.
  4. 4Measure redemptions and repeat orders without exposing raw customer data.
RECOMMENDED ACCESSOwners, general managers, marketing managers and approved analysts
IMPORTANT GUARDRAILCustomer data should be collected and used only with appropriate consent, retention rules and access controls for the restaurant’s jurisdiction.
Read the complete Guests & loyalty guide
MODULE 04

Promos & social

Coordinate restaurant promotions and social publishing from one calendar instead of managing disconnected drafts.

What it gives your team

  • Campaign goal, audience, offer and channel planning
  • A shared content calendar for events and holidays
  • Social post drafting and approval workflow
  • Delivery, engagement and attributed-order reporting where available

Recommended workflow

  1. 1Start with one measurable goal and a defined audience.
  2. 2Draft the offer and channel-specific content.
  3. 3Complete the restaurant’s approval step before publishing.
  4. 4Review results and use the learning in the next campaign.
RECOMMENDED ACCESSOwners, general managers and marketing managers
IMPORTANT GUARDRAILPublishing requires a valid connection and authorization for each social or messaging platform. GrowthOS should never bypass platform permissions.
Read the complete Promos & social guide
MODULE 05

Reviews & listings

Help teams respond consistently and keep the public facts guests rely on accurate.

What it gives your team

  • Review inbox and response ownership
  • Escalation for sensitive or unresolved feedback
  • Approved hours, photos, menu and contact information
  • Connection health and last-published status by destination

Recommended workflow

  1. 1Triage new feedback by urgency and topic.
  2. 2Assign an owner and respond using the restaurant’s voice.
  3. 3Correct verified public-information issues at the source.
  4. 4Confirm the update on each enabled public destination.
RECOMMENDED ACCESSOwners, general managers and authorized marketing or guest-service teams
IMPORTANT GUARDRAILPublic updates and review responses remain subject to each destination’s supported fields, moderation rules and publishing delays.
Read the complete Reviews & listings guide
MODULE 06

Crew & access

Match access to responsibility so every person sees the correct restaurant, location and tools.

What it gives your team

  • Invitations tied to a verified work identity
  • Standard roles for owners, managers, specialists and staff
  • Restaurant- and location-scoped access
  • Access reviews and an auditable history of sensitive changes

Recommended workflow

  1. 1Invite the teammate using their individual work email.
  2. 2Select the least-privileged role that supports their job.
  3. 3Limit access to the required restaurant locations.
  4. 4Review dormant users, role changes and pending invitations regularly.
RECOMMENDED ACCESSOrganization owners and specifically authorized administrators
IMPORTANT GUARDRAILProduction authorization must be enforced server-side. Role preview controls in the prototype demonstrate policy behavior but are not an identity provider.
Read the complete Crew & access guide
Need task-specific instructions?The full Help Center covers setup, direct ordering, loyalty, marketing, delivery, team access and troubleshooting in greater depth.
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ACCESS THAT FOLLOWS RESPONSIBILITY

Your restaurant stays your restaurant.

Workspace boundaries and role-based access help keep sensitive restaurant, customer and team information appropriately scoped.

Restaurant-scopedEach organization has a separate workspace.Location-scopedMulti-site teams see only authorized locations.Role-scopedPermissions match each person’s responsibilities.AccountableImportant access and changes can be reviewed.