GUEST DESKSample Kitchen
AI assistedHi—can you help me place an order?
I can help with approved menu information, availability, direct ordering or a catering enquiry.AI-assisted · sample response
Try a guest intent
WHATSAPP COMMERCE & AI GUEST DESK
Turn every chat into a clear next step.
Help guests find approved answers, check availability, reach the right order or catering path and get human help—while keeping consent, service messages and revenue attribution visible.
AI-assisted, human-ownedConsent-aware workflowsPrototype—no live messages sent
ONE CONVERSATION RECORDQuestion → approved answer → order link → attributed outcome
Designed for restaurants, delivery-first kitchens and packaged-food brands.
TRY THE WORKFLOW
Run a sample guest conversation.
Test the intents, update the order and change consent state. Every action stays inside this prototype.ABANDONED ENQUIRY
Recovery with a reason
A sample catering enquiry stopped after the guest viewed the request form. Prepare a follow-up only when the message type and consent state permit it.
CONVERSATION ATTRIBUTION
Keep the evidence chain
1WA-DEMO-2841Conversation opened2Direct linkSample click recorded3DEMO-1842Order associated
Association is not proof that the conversation caused the order.Prototype updateSelect a guest intent to test the prototype workflow.
TEN OPERATOR USE CASES
Start with the guest’s intent. End with an owned next step.
Select a scenario to see what triggers it, what automation may do, when staff must take over and what evidence the workflow retains.Menu and allergen questions
A guest asks about ingredients, spice level, dietary suitability or allergens.
Guest
Does the signature curry contain nuts?
AI Guest Desk · sample responseI can share only restaurant-approved information. The allergen record needs staff confirmation, so I’ve handed this question to the team.
Controlled workflow
- 1Identify the requested dish and question
- 2Retrieve only approved menu knowledge
- 3Escalate missing, sensitive or low-confidence facts
STAFF HANDOFFKitchen lead or authorized guest-service teammate
DATA RETAINEDIntent, menu item, answer source, confidence and escalation state
DESIRED OUTCOMEA fast answer without inventing food-safety information
ONE DESK, CONTROLLED RESPONSES
Useful automation without losing accountability.
The module coordinates approved information and actions. It does not claim that WhatsApp Business Platform access, templates, payments, product catalogs or external order systems are connected.Approved answers
Answer menu, ingredient and allergen questions only from restaurant-approved information, with a safe path to human review.
Availability and conversion
Check managed availability, then return the correct direct-order or catering path for the selected food business.
Conversation recovery
Identify an unfinished enquiry and prepare an approved follow-up without treating every chat as marketing consent.
Order updates and feedback
Send permitted service updates, collect structured feedback and keep the conversation attached to the relevant order.
Human escalation
Hand complex, sensitive or low-confidence questions to an authorized team member with the conversation context intact.
Consent and attribution
Retain consent state, opt-outs, link events and order references so teams can distinguish service from marketing and measure outcomes.
FROM MESSAGE TO OUTCOME
A governed path for every conversation.
Automation handles repeatable work; restaurant policy, platform rules and staff judgment control what can actually be sent.
- 01Understand the intentClassify the message as a menu question, availability check, order enquiry, catering lead, support issue or feedback.
- 02Use approved knowledgeRespond from current menu and restaurant records. Escalate missing, sensitive or low-confidence information.
- 03Offer the next permitted actionReturn an authorized direct-order, catering or support path and retain the conversation reference.
- 04Respect consent and measureSeparate service messages from marketing, enforce opt-outs and connect eligible outcomes without claiming causation.
PRODUCTION GUARDRAILS
Connected only after authorization.
A production version requires an approved WhatsApp Business setup, supported message templates where applicable, secure webhooks, identity and location scoping, consent evidence, suppression rules, retention controls and human escalation ownership. Payment and order capabilities depend on the selected market and provider.
GROWTHOS GUEST DESK
Be responsive without handing the guest relationship to another marketplace.
Start with approved answers, direct links and human escalation. Add automation only where the business can supervise it.